How can you increase service?

“Service is a means of delivering value to customers by delivering what customers wanton specific costs and risks.” In other words service means taking certain actions to create value for someone else. The action which does not create value to the customer is not productive, its wastage.The customer is the king of business and one must remember the quote “The customer is always right”.Customer service is the golden key to any successful business and Customer satisfaction has a huge impact on your business’ success. A low satisfaction level is a sign of bad customer service.Remember, your customer service team is often the face of your company.

The common types of services are Knowledge (consulting), Information technology, art and entertainment, government services, education,and child care etc. Many people think of improving service meanwhile, upgrading service means doing more than before, which causes productivity declines.

With digitization, there was a revolution in Information technology and the companies by technological advancement. With instant internet connectivity, people are able to communicate with each other by means of social media and many other technologies like whatsapp, Skype, Google Meet, Zoom, Consumers can now find their favorite brands simply by tweeting or posting on Facebook, and going through various eCommerce portals.

Customer service with proper sales strategy is very crucial for revenue generation and growth of the business .Improving customer service, will help you experience a higher customer retention rate, and referral business.

In today's increasingly competitive business world, the quality of customer service improves the brand’s image. Cultivating strong customer-client relations can result in customer loyalty and increase in sales.

Respond Promptly

Social Media platforms and much software like CRM issuer friendly with quick access to the customer.So for any requirement customers put an online request to responding quickly helps to crack deals.

Improvement by Negative Feedback

Nobody likes to hear the negative comments about themselves or their business but instead of getting hurt, or feeling bad take consider as a great opportunity to turn your customer’s experience as nobody runs a perfect business. With the perfect customers, and feedback received from theme can constantly update ourselves and  learnt grow. A negative post hurts the brand of the company and adversely affects the business. Take negative feedback from the customer to make new opportunities by improving in it. Addressing a complaint negative feedback shows customers that their voices are being heard, he is a valued customer.

Be technology savvy

Being techno-savvy helps to connect with users any time in a simple way by building stronger customer-client relationships, thereby creating customer loyalty and increasing sales and referral business. Latest technologies like Whatsapp, Skype, CRM solutions, Zoom helps you to stay connected with customers irrespective of the geographical location. 

Provide Appropriate Knowledge of the Product

Customer service means offering customers appropriate knowledge relating to their enquiry that means what they are interested in.Strengthen your customer service skills by providing right information regarding inquiry. E.g. if customer has inquired about CRM software explain the benefits of using the software properly and correctly to increase sales.

4. Cross-Sell by the trained sales team

A great way to increase sales is by increasing sales without any marketing campaign. Cross-selling is the act of offering new products and services along with the product which the customer is already using or already purchased. So for instance, if the consumer has purchased CRM software from us with Sales features and the salesperson offers HR Module and Inventory module this is defined as cross-sell activity. Properly trained Sales Team enhances business by cross-selling of products.

6. Create Referrals through an Incentive

Proper customer services help in the referral business by strong client relationships. Customers love incentives so reward the customer so gain referrals of his family, friend and relative.

8. Take the Responsibility be a Good Leader

You’re the team leader of your business; you must possess leadership skills,you need to be willing to go the extra mile when you need it, to support the team whenever needed, you need to appreciate your team by giving them credit for everything and take blame on yourself if anything goes wrong .The company looks to you for direction and supports the team as well as management.

 

9. Go the Extra Mile

As a successful business, going an extra mile for your customers is crucial. Going that extra mile makes an ordinary experience into a positive and remembering for the customers showing that you care about your customers allows your customers I build good relations with you.

10. Create Memorable Customer Experiences

Making the customer experiences unique and memorable is a key element of gaining trusting your brand and increase in business by more sales. A survey suggests that customer love to do business with the brand that cares for them.

11.Make Timely Offer

The right time to sell a service contract is when the customer purchases the product. Companies need to make sure that offer is introduced early in the sales process customers by presenting the product and service contract together as a smarter value offering before the competitor reaches them.

12. After Sales Follow-Up

Good after sales follow up helps the companies to build long-term brand image and brand loyalty. Offering After-sales service can help to convince consumers to trust their brand leading to customer retention and referral business.