“Service is a means of delivering value to customers by delivering what customers wanton specific costs and risks.” In other words service means taking certain actions to create value for someone else. The action which does not create value to the customer is not productive, its wastage.The customer is the king of business and one must remember the quote “The customer is always right”.Customer service is the golden key to any successful business and Customer satisfaction has a huge impact on your business’ success. A low satisfaction level is a sign of bad customer service. Remember, your customer service team is often the face of your company. The common types of services are Knowledge (consulting), Information technology, art and entertainment, government services, education,and child care etc. Many people think of improving service meanwhile, upgrading service means doing more than before, which causes productivity declines. With digitization , there was a revolution in